AnsweredAssumed Answered

GENESYS Hardware Key Not Detected

Question asked by genesys_support on Dec 7, 2006
Latest reply on Aug 6, 2007 by genesys_support

Like • Show 0 Likes0
Comment • 2

If GENESYS 2006.10 or previous is not detecting the HASP key (even with 4.99 drivers installed), rename the citrix registry key.

Launch Regedit

Open the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\

Check to to see if there is a folder named "Citrix"

If it does exist, rename the folder to "CitrixA".

Try launching GENESYS or SystemVue<P>[file]fix_for_adobe_pro_8_.doc[/file]

No one else has this question

Outcomes

2 Replies

NKAFATI Aug 4, 2007 1:18 AM
Mark Correct
Correct Answer
I am also having problems with the Genesys authorization using a demo ticket but is not cause by Adobe Acrobat 8.0. The registry entry CITRIX has been renamed, but I still have this problem. Any suggestions?
Like • Show 0 Likes0
Actions
genesys_support Aug 6, 2007 7:05 AM
Mark Correct
Correct Answer
Update 01-09-2009: DEMO TICKETS ARE NOW OBSOLETE. GENESYS now uses Demo Tokens which do not have the Citrix problem.

If you have a demo ticket and are having problems please contact support.
GENESYS Tech Support (US):

[email:30egwclk]eesof_support@agilent.com[/email:30egwclk]
800-473-3763
Outside the US:

http://www.eagleware.com/support/s_contact.html
Like • Show 0 Likes0
Actions

GENESYS Hardware Key Not Detected

Outcomes

Related Content

Recommended Content