If GENESYS 2006.10 or previous is not detecting the HASP key (even with 4.99 drivers installed), rename the citrix registry key.
Launch Regedit
Open the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
Check to to see if there is a folder named "Citrix"
If it does exist, rename the folder to "CitrixA".
Try launching GENESYS or SystemVue<P>[file]fix_for_adobe_pro_8_.doc[/file]
Launch Regedit
Open the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
Check to to see if there is a folder named "Citrix"
If it does exist, rename the folder to "CitrixA".
Try launching GENESYS or SystemVue<P>[file]fix_for_adobe_pro_8_.doc[/file]
If you have a demo ticket and are having problems please contact support.
GENESYS Tech Support (US):
[email:30egwclk]eesof_support@agilent.com[/email:30egwclk]
800-473-3763
Outside the US:
http://www.eagleware.com/support/s_contact.html