AnsweredAssumed Answered

Windows Security update prevents opening of help file

Question asked by zbrann on Jan 11, 2006
Latest reply on Feb 13, 2006 by pkarasev
There exists a Windows Security update for Windows XP, Server 2003, 2000, 98, and Millenium that prevents the opening of the Genesys help file genesys.chm (and all *.chm files for that matter).  If you are encountering errors opening the Genesys help, please see the Microsoft website for a solution.

genesys.chm is located in the /Help folder of your main Genesys directory.