There exists a Windows Security update for Windows XP, Server 2003, 2000, 98, and Millenium that prevents the opening of the Genesys help file genesys.chm (and all *.chm files for that matter). If you are encountering errors opening the Genesys help, please see the Microsoft website for a solution.
http://support.microsoft.com/kb/902225#XSLTH3120121123120121120120
genesys.chm is located in the /Help folder of your main Genesys directory.
http://support.microsoft.com/kb/902225#XSLTH3120121123120121120120
genesys.chm is located in the /Help folder of your main Genesys directory.
Solution: It is likely that windows / internet explorer flagged the file as unsafe and won't let you open it. Right click the file and go to properties. At the bottom of that screen will be a message that says "this file is unsafe, flagged by windows". Click the button that says "Un-block", now open the file.