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Windows Security update prevents opening of help file

Question asked by zbrann on Jan 11, 2006
Latest reply on Feb 13, 2006 by pkarasev
There exists a Windows Security update for Windows XP, Server 2003, 2000, 98, and Millenium that prevents the opening of the Genesys help file genesys.chm (and all *.chm files for that matter).  If you are encountering errors opening the Genesys help, please see the Microsoft website for a solution.

http://support.microsoft.com/kb/902225#XSLTH3120121123120121120120

genesys.chm is located in the /Help folder of your main Genesys directory.  

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