AnsweredAssumed Answered

64 bit operating systems fully supported?

Question asked by LLASCA_eesof on Apr 30, 2009
Latest reply on Jul 29, 2009 by LLASCA_eesof

Like • Show 0 Likes0
Comment • 4

Hi,

I'm in the market for a new computer and I'm debating going for a vista 64 bit OS. Since Genesys is probably the most important software I'll run, I'm just checking to make sure it is fully supported in current and (expected) in upcoming 64 bit Operating systems (current and future releases of Genesys).

Any advice/caveats?

thanks
Lance

No one else has this question

Outcomes

4 Replies

LLASCA_eesof May 1, 2009 5:52 AM
Mark Correct
Correct Answer
my apologies -- I see in the installation section of the manual that this is the case.
Like • Show 0 Likes0
Actions
LLASCA_eesof Jun 23, 2009 10:41 AM
Mark Correct
Correct Answer
"
my apologies -- I see in the installation section of the manual that this is the case.
"

This seems to be a work in progress. There are some issues with help and with licensing.

help: the path is different and that probably broke things (F1, menu help won't work, but you can open the help file manually)

I'm seeing intermittent licensing problems with momentum on 64 bit vista. The dongle-stuff apparently interacts with other software I have installed; although I only see this with momentum (If I unplug the keys for other tools it starts working again).

My cases have been submitted to support -- but I'm posting this here for the benefit of others in case they have similar problems.

Lance
Like • Show 0 Likes0
Actions
LLASCA_eesof Jul 1, 2009 1:47 PM
Mark Correct
Correct Answer
"
"
my apologies -- I see in the installation section of the manual that this is the case.
"

This seems to be a work in progress. There are some issues with help and with licensing.

help: the path is different and that probably broke things (F1, menu help won't work, but you can open the help file manually)

I'm seeing intermittent licensing problems with momentum on 64 bit vista. The dongle-stuff apparently interacts with other software I have installed; although I only see this with momentum (If I unplug the keys for other tools it starts working again).

My cases have been submitted to support -- but I'm posting this here for the benefit of others in case they have similar problems.

Lance
"

Update: I have identified other software (not just genesys/systemvue) that have problems invoking help on this new machine. Even after reinstalling the OS (then immediately installing genesys without any further patches or other software), the behavior was the same.

-Lance
Like • Show 0 Likes0
Actions
LLASCA_eesof Jul 29, 2009 4:40 AM
Mark Correct
Correct Answer
At this point I have succeeded (through a painful process) of getting help to work in Genesys/SystemVue and other applications that were having trouble.

Root cause still unidentified, but in my case upgrading from vista x64 business to ultimate fixed things.   I had actually reinstalled the OS (from the Dell supplied reinstall disk) cleanly, ran tons of updates, utilities, used restore points.... none of these things worked.

The momentum licensing/usb key driver/x64 issue still remains I believe, but the htmlhelp (help, context sensitive help, etc) is now working.    I'm putting this here for the benefits of others that might search in the future.

keywords:
vista, vista 64 bit, vista x64, help, html help

-Lance
Like • Show 0 Likes0
Actions

64 bit operating systems fully supported?

Outcomes

Related Content

Recommended Content