We have used SystemView by Elanix for a number of years and would like to know what plans Eagleware has for this product. For example, will SystemView be integrated into Genesys and if so how? How will this affect pricing and other maintenance issues? Who will be our point of contact for sales and technical queries?
So far, all we have read is the official press release. Neither the then Elanix nor its licensed distributor have provided this company with any information or notification concerning Eagleware's acquisition.
So far, all we have read is the official press release. Neither the then Elanix nor its licensed distributor have provided this company with any information or notification concerning Eagleware's acquisition.
Serving both the current SystemView and Elanix customers is very important to us, and we are trying very hard to combine the very best from both Eagleware and Elanix as we go forward.
Thanks,
Rob Lefebvre
CTO/EVP
Eagleware