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When to expect updated license?

Question asked by LMOELL on Aug 13, 2004
Genesys started to complain that my license has less than 30 days left, and I did an on-line update only to discover it re-loaded my current license. Visiting my account shows me as active and yes the license is due to expire. Why is this? BTW I see my collegue even has his license expired and no update. This is not the first time distribution of licenses fails (not the second or third time time either) I seem to have to beg for it every year....