AnsweredAssumed Answered

Problem loading Genesys ver 7.03

Question asked by dwoodh on May 21, 2004
Latest reply on May 21, 2004 by NWHITE
I'm using an older version of Genesys (ver 7.03)

I just changed computers and I can not load the software from the CD. I'm running Win2000. When I insert the CD the computer becomes very sluggish. The CD does not spin as usual. I get an _ISdel.exe has generated errors message. I click ok and it enters the install program but then gives another error message and aborts:

An error occured during the move process : -117
compoonent : required  Files\\Lib
File D:\\lib\\Simple.LYR

I susspect the CD is damaged but it looks just fine.

I have tried it in other computers with similar results.

Any Ideas? Do the CD's self destruct after a few yrs?