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error during loading of version 2003.10

Question asked by gtolle on Feb 24, 2004
Latest reply on Apr 16, 2004 by MZachmann

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I installed the new version Genesys 2003.10
but an error appears during loading:
"error (# 4183) G_accÃ¨s refusÃ© "
it is during loading of models like "LDMOS_base_models.wsp".
the error occurs 8 times.
May you help me to understand the problem.
thank you

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MZachmann Apr 16, 2004 4:07 AM
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Hello, the LDMOS models use software encryption (by Motorola request). In order to support the encryption you must have the latest patch for 2003.10 when running in Europe. You must also ensure you have the latest version of the operating system. Are you running windows 2000 perhaps?

In any case, try updating everything and it should run fine. You can get the latest 2003.10 from the My Accounts page.

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error during loading of version 2003.10

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