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Unable to view help after uninstall

Question asked by MZachmann on May 20, 2003
In some instances, the GENESYS help file will not open after installation. This usually occurs after uninstalling GENESYS. If this happens to you, it means that your hhctrl.ocx file in your system32 directory has been corrupted. To fix this you need to replace that file. You can find it on your Windows installation disk and copy it in to your windows/system32 folder.

The correct hhctrl.ocx file is determined by the version of Internet Explorer that you have. Not just any hhctrl.ocx file will work.

Some operating systems generate a back up of this file. If run a search on your computer for this file you may find a back up that can be placed in the windows/system32 directory.

Scott Platt