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about HP3070 lost heartbeat troubleshooting

Question asked by jim.li on Jun 11, 2010
Latest reply on Jun 20, 2010 by jim.li

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hi :
now our hp3070 usually lost heartbeat when testing,but the green button on the PDU is still on green color,and ping 10.3.112.6,10.3.112.7,10.3.112.2 is OK,
what may cause it?
thanks
Jim.li

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jun_balangue Jun 15, 2010 7:42 PM
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Hi Jim,

There is a lot of reason for the 3070 to lost heart beat. Is your testhead windows hang or still functional. Can you still faon/faoff, fix lock etc...?

What software version you are using? You may want to upgrage to the latest one? If the problem persist you may want to call your local AE/CE to help you.

Regards
Jun
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jim.li Jun 16, 2010 5:27 AM
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Hi Jun,
thanks very much!
yes,testhead windows is hanging,and must kill it,then must boot/testhead power on
,then can catch testhead.The tester software version is i3070 07.00p 0307wn.In my brain,if green button on the PDU wink yellow ,I think it may cause by hardware of tester(MPU,ASRU.....).But for this,it hard to hand.
can you give me some advice,thanks !
Best wishes!
Jim.li
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jun_balangue Jun 16, 2010 7:22 AM
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Hi Jim,

Please do the following when you encounter the lost heartbeat.
- ping the testhead, module
- also does the lost heartbeat only occur on one testprogram / fixture or to all the test program / fixture.

Will you be able to upgrade to the latest software revision. The latest software revision is 07.20pd.

Regards
Jun
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jim.li Jun 20, 2010 5:10 AM
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Hi jun,
    1.ping the testhead, module---ok
    2.the lost heartbeat occur on all the test program / fixture.
    3.today,we do full diagnosticate,many MINT pin fail on module 3 slot 10,and
       we found this pin has litter loose,I don't know whether it is root cause.
       (all fixtures don't use this pin card).
    Now,we screw down this pin card,and do full DGN,no error found.
    we keep on monitoring it,and wish it better.
Best wishes!
Jim_li
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