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Two different version of Genesys on the same computer.

Question asked by tkajit on Jun 4, 2004
Latest reply on Jun 4, 2004 by JERRY_MARKETOS

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I run two different versions of Genesys on my work computer. Two different file locations and two different keys. My personal version is 7.0 while the work version is 2003.1 on maintenence.

How do I upgrade to 2004. when my login is as a 7.0 user?

I tried getting a new user name with a different email account, but this messed up my original 7.0 account and automatically locked me out.

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ABOMPA Jun 4, 2004 7:10 AM
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You would need to open up 2003 with the key from work and the go to the help window and click check for updates. The eagleware server should recognize the key and allow you to download the latest version. You will probably need to update the license code to release the new features in the latest release. After the download you will probable have 3 versions on your machine.
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JERRY_MARKETOS Jun 4, 2004 7:49 AM
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I think I may have worked with you recently.
Sorry to learn that you're still having difficulty,
but I'm sure we can sort this out. I will contact you
seperately through an Eagleware support case.
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Two different version of Genesys on the same computer.

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