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Question asked by JERRY_MARKETOS on Apr 15, 2005
This post is referenced in the outgoing message sent by
Eagleware-Elanix Corporation when delivering new authorization codes for software.


Please note #1 !  For the purpose of updating or renewing authorization, you do NOT need to
uninstall or reinstall your GENESYS software !  Loading authorization codes is easy and
now highly automated.

Please note #2 !  The need to uninstall and reinstall software as a remedy for trouble is very rare.
If you feel the need to reinstall software as a means to correct an issue and you have not yet been
in touch with Eagleware-Elanix technical support, we recommend that you contact
before proceeding.  Often, the situation can be remedied without making the effort to uninstall / reinstall.

Following is a description for installation of "standalone" type instance of Genesys software:

1) It's generally best to install the latest version for which a given (hardware) key is updated.
This can be checked by visiting and using the link for MY ACCOUNT
to view the latest version available for the (hardware) key.  There, you can also download the
installation file.  If you discover that the (hardware) key is not on the latest available version
of software and wish to look into updating the key, contact us and someone from Eagleware-Elanix
can provide the requested information.

Assumption here is that you're installing a recent (ie. within 3 years old), and that the product being installed
is either Genesys standalone product or Genesys Personal product.
Note:  If you're making a network installation, see seperate posting information on network installations.

2) At this point you should have the software installation file, either in the form of a downloaded installation file
or in the form of an installation CD.

3) Does there exist a previously installed older version of software ?  Don't uninstall it yet !!
This isn't an issue for new installation, but rather is a consideration to avoid losing custom files
such as usermodels, footprints etc. Modern versions of Genesys software install to new unique directories,
so you don't need to worry about overwriting custom items that may have been created in the past.  But you
will need to copy those custom items (if any) into the corresponding folders of the new installation.
The folders of most interest are (filepath shown is for typical installation) under C:\\program files\\Genesysxxxx.xx
and folder names are Model and LIB.  (If you make custom models or footprints, you should keep backup
copies of these folders in any case.)

You don't need to uninstall a previous version prior to installing a new version.
If you do decide to uninstall (any) version of Genesys, be sure to make backup copies of any custom models
or footprints, etc. that may exist within the folders of that installation!

4) Make sure the computer is ready to receive the installation.  The installer should have "administrator" privileges
within the operating system, and there should be a minimum of 500MB free space on the hard drive.

5) Install !  Insert the installation CD or run the downloaded installation file.  (Choose "Install Genesys Now")
Typical installation involves choosing "Complete", which installs all modules at the default directory.
This is recommended for most users.
(Choosing "Custom" allows the installer to choose specific modules for installation and / or change the directory,
which most often is not recommended).
Click the sequential choices to agree to the license agreement, then choose "complete install", then click
"OK" or "Next" as appropriate to initiate the installation.

6) Authorizing the software:
Detailed instructions for authorizing the software are provided on the template sent with authorization codes
(which is the template that usually provides the link to this posting !)
At the risk of being redundant, and for those who may find this post without receiving the authorization codes email,
following is coverage for how to authorize (again, assuming modern software and standalone hardware key configuration):

Assuming that the software is installed and no other problems exist, when Genesys software is launched
(by doubleclicking its desktop icon or from "Run Programs...") one of two things will happen:
1) If valid authorization codes exist (even though they may expire soon), the software will run
2) If existing codes are expired, the authorization dialogue sequence will begin.

Note !  If the above "1" or "2" isn't happening and you're getting some other message, see the links below
or contact to rectify the issue.  We'd like for you to make use of the diagnostic help
available, but by the same token we don't want you to spend time in frustration.  Authorization is usually pretty
straightforward but when things don't go as expected, the solution is almost always very quick- contact us !

If the software still runs, select main menu HELP, then choose "Download or Enter Authorization codes".
(this begins the authorization dialogue sequence as mentioned in item 2 above)

Once at the authorization dialogue sequence, choose "purchased software", then "hardware key".  The next
choice will be for "YES, this PC has internet access" or "NO, this PC does NOT have internet access"

Choosing "YES, has internet access" will cause the PC to automatically get codes via internet.
Choosing "NO, does NOT have internet access" will present you with an entry screen where you can manually enter codes.

If you choose "YES", and the internet communication process fails for some reason, you can close the dialogue window
and start over, choose "NO" and manually enter the codes.  If you manually enter the information, be sure to enter ALL
information same as provided in the authorization codes you were sent.  Doublecheck for errors !

For Genesys "Personal" users, the process is only slightly different:
Once the authorization dialogue sequence is started, choose "purchased software", then "software key".
Next, choosing "yes, has internet access" will invoke automatic communication.
Choosing "no, doesn't have internet access" will bring the user to a screen showing ticket number and "site code".
If the "yes" option fails, or if the computer does not have internet access, choose the "no" option, then send
an email to with the ticket number and the site code shown on your computer.
We'll generate a "site key" and send it back to you.  The "site key" is entered into the dialogue box and this
enables the software.