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DSO6102A problem connecting to Windows 7 via USB

Question asked by chocobo_ff on Oct 2, 2010

I'm trying to connect my DSO6102A to the computer (Windows 7) via USB, but the Connection Expert cannot find the scope. I have installed the IO Libraries Suite (version 15.5.13009.1), and I have a feeling that maybe I am missing a driver for the scope, as the computer says the "USB device not recognized", and looking in my Device Manager on the computer, it has an "Unknown Device" under "USB controllers". The scope is connected to the PC via its "USB device" port.

Any suggestions/inputs are much appreciated, thanks.