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System 5.0 upgrade disables Quick Print on DSO6000

Question asked by SemiTech on Feb 8, 2008
Latest reply on May 28, 2008 by whitewing

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After applying System 5.00 and associated Library and Graphics firmware updates to my DSO6034A I discovered that the Quick Print functionality had been disabled.

Furthermore, the Print Configuration menu button has completely disappeared from the Utility menu.

After the Sys 5.00 update pressing the Quick Print menu button displays "Print to <None>". And nothing happens when you press it. Before the update it would write to the inserted USB memory stick.

So now I can't use the Quick Print function for anything.

Can you "roll back" to an earlier system?

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whitewing Feb 8, 2008 6:16 PM
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In the release notes, under "Modifications" :
"Usability enhancements for the print and save/recall configuration menus."

Could it be that the way it works has been changed in a non-obvious way..?
Might be worth a look in the updated user manual.

As an aside, I find that now you can get a screen image over the web interface I don't use the print to USB stick option.
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whitewing Feb 9, 2008 3:26 AM
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Just upgraded my MSO6034A and I see the same thing - print to shows '<none>' and the other buttons in the quick print menu are greyed out.

Also, the new UART trigger mode does not appear in the trigger-> more menu.
According to this press release, the updated user manual and the updated programmers manual this should be available even without paying for the UART decode license, although the command quick reference displayed via the web interface implies that UART trigger requires the serial decode option.

I also don't see a serial decode button in the Acquire menu - I don't have any licenses but figure 45 in the user manual implies that a greyed-out button should still appear.

On the subject of Serial trigger & decode, You appear to have forgotten a couple of standard baudrates - 31.25K (MIDI) and 250kbaud (DMX) A few other round numbers like 100K,500K,1M etc. would be good as these are supported by some USB-to-serial converter chips, and may be in use for internal inter-MCU comms where round-number clocks are in use.
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whitewing Feb 12, 2008 1:15 AM
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I had a reply from Tech support that they have moved all the save functions to the save/recall button ( the physical button labelling on the newer units hase changed to 'Print' and 'Save'_

However they haven't yet answered the issue of lack of UART trigger
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D-Three Mar 7, 2008 8:58 AM
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Same here. So the Quick Print button is completely useless now? I use that button a lot so I hope they change this!
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whitewing Mar 7, 2008 9:05 AM
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"
Same here. So the Quick Print button is completely useless now? I use that button a lot so I hope they change this!
"

No - QP now only prints to a printer. The save to USB function has moved to the Save/Recall button
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Brig Asay Mar 11, 2008 9:51 AM
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Thank you for this feedback regarding the quick print button use. We had significant feedback that the quick print button was confusing, which is why we changed the behavior.

We will not be going back to the old GUI, but we will add an "enable quick print" button to our SAVE menu. This will allow for a single button press to save to USB.

This will be available in release of 5.2 at the latest and we are going to try to get this into 5.1.

Please let me know if you have any questions.
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whitewing Mar 11, 2008 12:42 PM
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"

Please let me know if you have any questions.
"

Can you please clarify the situation re. the Uart triggering.
There has been at least one press release and one email newsletter that state that Uart trigger is a standard feature (although these have mentioned the 5000, I assume the 6000 should be the same), not requiring the Uart decode license, and this is also implied by the updated user manual, however this appears not to be the case in the actual software.

As press releases have gone out, I would suggest that enabling UART trigger would be prefereable to changing the spec so it needs the license...!
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Brig Asay Mar 11, 2008 1:16 PM
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I'm afraid for UART it does require a license for triggering and decode on the 6000 Series. Is it the 6000 data sheet that says that it is standard?
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whitewing Mar 11, 2008 3:28 PM
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"
I'm afraid for UART it does require a license for triggering and decode on the 6000 Series. Is it the 6000 data sheet that says that it is standard?
"

No, but last time I looked, this had not been updated with any of the the 5.0 features (it still shows the old button legends and does not mention teh UART decode option)

See the links I posted earlier in this thread for sources that indicate that UART trigger is standard on the 5000.
Are you saying that the 6000 is dfifferent to the 5000 in this respect? If so, it seems a little bizarre that a higher end scope should have less functionality as standard than its cheaper cousin...

The User & programming manuals do not indicate any difference between the 6000 and 5000, and imply that UART trigger does not require the decode license, although the press release only mentions the 5000, it does specifically state that UART trigger is standard.
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D-Three Mar 11, 2008 4:04 PM
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Thank you for this feedback regarding the quick print button use. We had significant feedback that the quick print button was confusing, which is why we changed the behavior.

We will not be going back to the old GUI, but we will add an "enable quick print" button to our SAVE menu. This will allow for a single button press to save to USB.

This will be available in release of 5.2 at the latest and we are going to try to get this into 5.1.

Please let me know if you have any questions.
"

Thank you for clarification. I never found it confusing Actually, it has been always like this as long as I remember. On an older scope I always used the quick print button to save an image to floppy.
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onebigdork Mar 20, 2008 10:55 PM
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The confusion about RS232/UART can be attributed to an editing error.

The other serial toolsets do offer basic triggering at no charge, and most have more advanced triggers (in addition to the decoding) in the option.

The RS232/UART toolset is so flexible, that there is no natural way to break out basic and advanced triggering functionality. Therefore, this toolset is an exception to our traditional model of offering basic triggering as a standard feature.

This difference was not properly worded in the 5000 Series press release. We originally planned to announce just the addition of serial support in rev. 5.0 of our software. In a last-minute decision, we also added the new RS-232/UART package. That text was added to the press release without considering the impact on the broader message. Final editing responsibility falls to the product manager (me).

I took a look at the 6000 Series User's Guide, and while I see some omissions in the documentation on pp 128-9, there's nothing that I see that makes the same error. Please let us know if there is a specific reference that is confusing.
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whitewing Mar 22, 2008 10:49 AM
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"

I took a look at the 6000 Series User's Guide, and while I see some omissions in the documentation on pp 128-9, there's nothing that I see that makes the same error. Please let us know if there is a specific reference that is confusing.
"

Page 199 (in the copy linked to by me earlier in this thread) . No mention of UART trigger being optional, unlike Page 155 (Flexray trigger).

Incidentally, it's nice to see a product manager openly contributing to this forum
(PS have you seen my previously posted List of suggested improvements to the 6000?

One additional minor annoyance - I'm not sure if it is new to V5, but as I've only recently noticed it, I suspect it is - I think it arises from the way you have now made the use of the adjust knob more consistent across menus.
The first time you press 'cursors' after power-up, if you turn the 'adjust' knob without first pressing one of the soft keys, it adjusts the 'mode' setting. In almost all cases this is not what you want - X1 would be a much more logical and useful 'default' thing to be adjusted if a softkey hasn't yet been pressed.
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philstearns Apr 11, 2008 12:06 PM
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"
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One additional minor annoyance - I'm not sure if it is new to V5, but as I've only recently noticed it, I suspect it is - I think it arises from the way you have now made the use of the adjust knob more consistent across menus.
The first time you press 'cursors' after power-up, if you turn the 'adjust' knob without first pressing one of the soft keys, it adjusts the 'mode' setting. In almost all cases this is not what you want - X1 would be a much more logical and useful 'default' thing to be adjusted if a softkey hasn't yet been pressed.
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This is a good idea. I'll suggest it to our software team.
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onebigdork May 28, 2008 1:33 PM
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This is a good idea. I'll suggest it to our software team.
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Update: This cursor fix will be added to a software release this summer. Thanks, whitewing.
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whitewing May 28, 2008 5:09 PM
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Thanks - it's surprising how often a little detail like this gets annoying...

Something else I noticed today - I couldn't find Roll mode in the delay (now zoom) menu - eventually found that it had moved to a new menu on the XY button to make way for something to do with segmented memory (whatever that is...) - might be useful to change the legend on this button to 'XY/Roll' or to make it easier for people to find without resorting to the manual. For rarely-used functions like this it's no problem having it located a little 'deeper', but the fact it's rarely used also means it's more likely that people will forget where it lives....

Plenty more suggestions here : view

I also think there is some room for improvement in 'Auto' trigger mode - I often find that even when receiving a pretty regular & frequent trigger, it doesn't trigger as consistently as when in 'Norm' mode - I think it maybe gets a little too enthusiastic & doesn't wait as long as it probably should do before 'self' triggering.
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