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Scope 54815a : boot time 2 minutes is too much?

Question asked by imett on Aug 4, 2008
Latest reply on Mar 11, 2009 by marowley

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Hi,
i've an old 54815a with this problem; when i push the button the scope became ready after two minutes, can i make some adjstment (software or hardware) to reduce this time?If i format the scope it is easy find the software for this model?

Any help will be much apreciated!

Matteo

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marowley Sep 2, 2008 2:00 PM
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I take it you not pleased to wait two minutes for the scope to boot up?

I tested the scope I have here in the area for support and it took 1:56 seconds to completely boot to the scope application. The time is normal considering the CPU is running at 200MHz and Windows 98 needs to load, then the scope application loads. Not sure what speed your scope has and what operating system. I guess you may not remember that back in the late 1990â€™s computers took some time to boot up. I they still do today depending on what is loaded.

The performance factor that is important is how the scope works once it is powered up, does it respond in a timely manner when a button or knob is pressed? How about performing measurements?

There are four different CPU clock speeds that were sold with theses scope models and some had Windows 95 then later they were Win 98 operating systems.

As far as if you format the scope. I donâ€™t recommend that! We donâ€™t support these really anymore and there is no recovery media available outside of Agilent Technologies and we donâ€™t provide that too easy either. I would have to request you to send me your Hard Drive and would recover it for you as per the scope it goes into. This wonâ€™t help the boot time it will still boot that long.

Have a good Day!
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tonykara001 Dec 17, 2008 11:50 PM
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marowley, I don't know if you do that for free or under the table or whatever, but it's really cool of you to offer.

I wish all of Agilent had the position to help customers keep their old equipment alive. Some of us use this stuff at home offices, start ups, etc and don't have capital equipment budgets to buy $30k new scopes when the old one worked just fine. I know Agilent can't stock parts forever, but the could offload the custom ICs to someone that could make a some money and keep the old stuff going. Agilent could also release CLIPs for everything out of support. How hard would it be to PDF each design and post the file at the end of support announcement?

Companies always claim their support centers aren't revenue generators. It sure doesn't feel that way. I would rather pay a tech a couple hundred dollars than pay for a $4500 swap PCB. That's just insane.

Anyway, I just wanted to thank you for helping other equipment owners out there.
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marowley Dec 18, 2008 9:39 AM
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Hi,

Well I can help you and it is not considered to be under the table, we just do it on a best effort basis. I would not be able to charge for any services provided, and nothing would be guaranteed or carry any warranty.

I really am not suppose to provide schematics, but we have done this in some cases. The issue is for us is what typically ends support life early, is the fact we ran out of our proprietary IC's and are no longer able to repair these assemblies.

Thank you very much for the feedback.
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legolas_200456 Mar 11, 2009 1:56 AM
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Hi,

This is 54815A related question.

How can we disable the F1 function on Agilent Oscilloscope upon boot-up?

appreciate immediate answer. thanks in advance
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marowley Mar 11, 2009 6:08 AM
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Hello

If you are reffering to a CMOS error at boot up press F1 to continue?

I suggest replacing the 3V batttery that is located on the motherboard.

CR2032, is the battery number you can most likely get this at any battery store.

Have a good day!
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Scope 54815a : boot time 2 minutes is too much?

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