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U2000 prevents Windows from completing a restart

Question asked by snowpunter on Dec 21, 2010
Latest reply on Jan 4, 2011 by tabbott
We're using numerous U2000A power meters with Dell T3500 PCs on our test floor running WinXP SP2. We've been having an issue with the U2000 for as long as anyone can remember where the PC will not complete a reboot with the U2000 plugged in. The system begins to shut down but then hangs after the 'Windows is Shutting Down' dialog disappears, leaving us with a blue screen that remains UNTIL we unplug the U2000 (or hard power down the system by holding the power button) at which point the PC finishes the shut down process.

Has anyone else experienced this and is anyone aware of a fix? Thanks.