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N1996A USB Storage Error-2the firmware can not be upgraded!

Question asked by BOBO001 on Feb 22, 2011
Latest reply on Mar 1, 2011 by jlzhao
In my experiment now I am using a Agilent N1996A spectral analyzer.
The Firmware is A 01.11,Several month ago, it worked well. However, recently there are some problem with the  USB Storage.
The wordsJava.lang nullpointer unable to create writable storage device was displayed on the screen, and the data cannot be saved to USB memory.

I have searched on this Agilent Discussion Forums. The expert advised to upgrade the firmware.
I have tried, but the firmware can not be upgraded!

What should I do?