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Windows Log-in at service time

Question asked by SteveReeves on Jun 16, 2011
Latest reply on Jun 24, 2011 by algoss
I'm sure this is a common problem when a scope is sent in for calibration or repair. The user has set up the instrument with a username/pasword. Now he has to be chased down before the instrument can be booted up and checked. How can this be done if the user can't be found or WON'T give his login credentials? Are there any service log-ins for generic Agilent scopes and other Windows-based instruments? Possibly utility programs that can be used to boot-up ?