AnsweredAssumed Answered

Agilent IO Libraries Suite 15.0 fails to install

Question asked by SemiTech on Mar 28, 2008
Latest reply on Jul 21, 2015 by algoss

Like • Show 0 Likes0
Comment • 11

I get the following error when trying to install the Agilent IO Libraries Suite 15.0:

"Error 1920.Service Agilent IO Libraries Service (AgilentIOLibrariesService) failed to start. Verify that you have sufficient privileges to start the services."

I am an Administrator of my PC (Dell 390, 2GB, XP SP2). I tried to manually start this service in the Services Console, but then I get the following error:

"Could not start the Agilent IO Libraries Service service on Local Computer. Error 1068: the dependency service or group failed to start."

I am forced to cancel the installation.

Anybody have an idea what's wrong, and how to fix it?

PS - Agilent should have an instrument-independent forum for these software and connectivity questions.

Thanks.

No one else has this question

Outcomes

11 Replies

bbledsoe Mar 31, 2008 8:21 AM
Mark Correct
Correct Answer
I had the same problem. Very annoying! There are 3 Microsoft services
which must be running or the Agilent service can't be started. I can't
recall the names of these, but perhaps an Agilent IO Lib expert will chime
in here. Otherwise, call their tech support and they'll tell you which
services must be allowed to run.
Like • Show 0 Likes0
Actions
hognala Mar 31, 2008 9:05 AM
Mark Correct
Correct Answer
SemiTech and bbledsoe,

Things you should try (in order):

1. Open up the Windows Services console (services.msc) and make sure that the 'Event Log' and the 'Secondary Logon' services are started.

2. If that doesn't work, we have had some reports that McAfee Host Intrusion Prevention (part of McAfee's AV solution) is blocking the service startup.

3. As a general rule, you could try turning off AV/Anti-malware software, especially if it blocks registry changes.

Let me know what works for you, as this problem has multiple causes, and I am working on an FAQ for Agilent.com on this subject.

I can also let you know that Agilent will release a patch for this problem in the "near future". To sign up for notification of the new release, check out agilent.com/find/eup. We will notify everyone subscribed to the Software, Data Acquisition, Test Systems -> Test & Measurement Software category. You'll always be able to pick up the latest bits at agilent.com/find/iosuite.

Do you really have that many questions about I/O and connectivity? I have thought about putting up a forum, but I'm not sure the need is there... convince me and I'll put the word in

Agilent IO Guy
Like • Show 0 Likes0
Actions
bbledsoe Mar 31, 2008 11:09 AM
Mark Correct
Correct Answer
I called tech support middle of last week and they solved this issue very
quickly (although it took two days to finally get in touch with them). I had
already disabled Windows Firewall and AVG anti-virus and verified that I
was running as the admin.

For me, it was the "Secondary logon" service. Don't know how or why
it was disabled, but putting it to 'automatic' startup fixed the problem and
allowed me to install. Now I have other problems which I'm about to post
about in a separate thread.

As a Windows software developer myself, I strongly recommend allowing
the install to finish even though the required service could not start. It's
highly annoying when you can't "skip" an error and proceed with the
install. Trying to debug such issues are slow and painful enough without
having to re-install the software from scratch after every change you try.
Like • Show 0 Likes0
Actions
hognala Mar 31, 2008 11:13 AM
Mark Correct
Correct Answer
Glad to hear that you were able to work through the issue!

I totally agree with your comment about getting through the installation, even though the service couldn't start. I gave the same feedback to the R&D team, and the issue will be fixed in the next release.

Agilent IO Guy
Like • Show 0 Likes0
Actions
SemiTech Apr 3, 2008 4:01 PM
Mark Correct
Correct Answer
Agilent IO Libraries Suite 15.0 is now successfully installed. The Secondary logon service not being started was the problem (who knew?). Thanks to bbledsoe and hognala for the help.

And yes, I do feel there is a need for an IO forum. For example, I had to decide where to post my initial query about the IO Libraries Suite 15.0 installation. I had to choose between instrument specific forums, even though this wasn't a problem specific to any Agilent instrument.

Here's another IO question not specific to any Agilent instrument:

Is there a .NET assembly in the IO Library Suite 15.0 that I can use in my Visual Studio 2005 C# GPIB applications that I can add as a Reference like I can with NationalInstruments.NI4882.dll? If so, what's it called, and where is it? Will it work with my NI 4882 PCI-GPIB card or GPIB_USB?

I write instrument control and data collection software in C#.NET for the GPIB. There are lots of questions that come up in that endeavor. National Instruments has a great forum on these topics, but they don't specialize in Agilent instruments. Sometimes my questions involve general IO topics and sometimes they involve questions about programming Agilent-specific instruments.

If Agilent is going through the trouble of publishing its own IO libraries then it would seem they deserve the support of a dedicated forum.

Finally, how about a forum for the more common bench T&M instruments like the programmable DMMs and Power Supplies? Believe me, questions still pop up when attempting to program these instruments. I'm still a little confused, for example, about how much time I should give an instrument to take a measurement, and how I can query the instrument for valid data.

Thanks.[quote][/quote]
Like • Show 0 Likes0
Actions
hognala Apr 3, 2008 4:22 PM
Mark Correct
Correct Answer
Great to hear that it is installed now.

Your feedback on the need for a general I/O forum and a Basic Instrument forum has been noted, and I will pass it on to the proper people. This is something I have some interest in as well...

"
Is there a .NET assembly in the IO Library Suite 15.0 that I can use in my Visual Studio 2005 C# GPIB applications that I can add as a Reference like I can with NationalInstruments.NI4882.dll? If so, what's it called, and where is it? Will it work with my NI 4882 PCI-GPIB card or GPIB_USB?
"

Agilent doesn't provide a .Net assembly specific to GPIB and NI-488.2, like National Instruments does. Agilent DOES however provide an assembly for VISA COM that works quite well in C# (regardless of the VS version). VISA COM is great because it provides support for GPIB, USB, LAN, and RS-232 in the same API. Both Agilent and NI install VISA COM (it is an industry standard I/O layer from the IVI Foundation, www.ivifoundation.org) and you can reference it in VB .Net/C# as:

VISA COM 3.0 Type Library

The using/#imports namespace is: Ivi.Visa.Interop

Agilent provides documentation for the VISA COM I/O layer in the form of a Windows Help file (.chm), which is installed with VISA COM when you installl Agilent IO Libraries Suite (http://www.agilent.com/find/iosuite). National Instruments does not provide any documentation for their implementation of VISA COM.

As for the Basic Instruments questions that you currently have, I would suggest you call our contact center (they are quite good). You can find their number at www.agilent.com/find/assist

hognala
Like • Show 0 Likes0
Actions
YasharF Nov 3, 2008 11:07 AM
Mark Correct
Correct Answer
"
I had the same problem. Very annoying! There are 3 Microsoft services
which must be running or the Agilent service can't be started. I can't
recall the names of these, but perhaps an Agilent IO Lib expert will chime
in here. Otherwise, call their tech support and they'll tell you which
services must be allowed to run.
"

One of the services is the "Run As" service. I have had this problem fixed on one system by changing the startup mode of the "Run As" service from Disabled to Manual.
Like • Show 0 Likes0
Actions
crazie Dec 11, 2008 5:09 PM
Mark Correct
Correct Answer
Hello all!

I have the same problem, with a WinXP system running a fresh install of the OS.

I still get the 1920 error even with the IO Libraries 15.0 LXI Class B version, which is supposed to resolve the issue.

I have checked both services mentioned by SemiTech, and they were set to Auto from the start. I do not see a "Run As" service.

The is the first time I've had this issue, and I've installed it on several machines prior to this.

The difference, is that this is the first Dell Precision M65 I've tried using IO 15.0 or higher on. Could this be a problem with certain types of processors or chipsets?
Like • Show 0 Likes0
Actions
gupsachin Dec 24, 2008 12:49 AM
Mark Correct
Correct Answer
"

2. If that doesn't work, we have had some reports that McAfee Host Intrusion Prevention (part of McAfee's AV solution) is blocking the service startup.

"

We are using Agilent IO Libraries Suite 15.0 and recently observed that on a machine, which had McAfee installed, the service wont start properly. The event viewer reported 4 "Information" messages from Agilent NKO about permissions etc.

After stopping all McAfee services things started to work as normal. I was not sure about the exact issue until I noticed this post in the forum. Now I think ours is not an isolated case.

Can you please share more information on in what specific cases would McAfee prevent service startup? Whats the way to work around this issue and what exactly is Agilent NKO messages in the event logs?

Thanks much,
Sachin
Like • Show 0 Likes0
Actions
chaugen Jul 20, 2015 7:24 PM
Mark Correct
Correct Answer
I know this is an old thread, but I just started working at a company and they have put me in charge of getting the U2701A 100Mhz Oscilloscope to work on Windows 7. I have tried 3 different computers, all with the same result "You must be logged in as Administrator to install, uninstall, repair, or Modify this application." The third computer is my personal computer to which I know I have Admin privileges. I have tried all the suggestions above (set the Event Log and Secondary Logon to Started, turned of Windows Firewall, disabled anti-virus).

Does anyone have any other suggestions? Thanks!
Like • Show 0 Likes0
Actions
- algoss @ chaugen on Jul 21, 2015 5:48 AM
  Mark Correct
  Correct Answer
  Are you trying to use IO Libs 15.0?
  
  If not, you should start a new thread. What application are you trying to load?
  
  If so, why not load the latest released IO Libs?
  
  Al
  
  Disclaimer: For more reliable response, you should consider calling your local Keysight Technical Call Center. The Keysight Forums are monitored on an "as available" basis, and aren't necessarily the fastest way to get technical questions answered.
  Like • Show 0 Likes0
  Actions

Agilent IO Libraries Suite 15.0 fails to install

Outcomes

Related Content

Recommended Content