I'm following the Help menu that I access from the window that comes up when I run SwUpdater.exe
The window comes up with no information. The active buttons are: "Open", "Refresh", and "Help". Opening Help and selecting "Downloading and Installing Updates on a Networked Oscilloscope", it would appear that I have no InstallInfo.xml file. I did a search on the C:\ drive and none is found.
How can I get past this and update the scope's software? Current version is: 06.10.00803
Thanks in advance for any help.
Wally Rice
Hi Wally,
On keysight.com, if you search for "DSOS104A" and choose "Technical Support" under the product match, you go to the product's Technical Support page. There, click the Drivers, Firmware & Software tab. The Infiniium Oscilloscope Software should be the first thing listed.
Best Regards,
Pat