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Updating software on a DSOS104A scope.

Question asked by WallyGator53 on Feb 7, 2020
Latest reply on Feb 7, 2020 by WallyGator53

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I'm following the Help menu that I access from the window that comes up when I run SwUpdater.exe
The window comes up with no information. The active buttons are: "Open", "Refresh", and "Help". Opening Help and selecting "Downloading and Installing Updates on a Networked Oscilloscope", it would appear that I have no InstallInfo.xml file. I did a search on the C:\ drive and none is found.
How can I get past this and update the scope's software? Current version is: 06.10.00803
Thanks in advance for any help.
Wally Rice

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pat_white Feb 7, 2020 8:22 AM
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Hi Wally,

On keysight.com, if you search for "DSOS104A" and choose "Technical Support" under the product match, you go to the product's Technical Support page. There, click the Drivers, Firmware & Software tab. The Infiniium Oscilloscope Software should be the first thing listed.

Best Regards,
Pat
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- WallyGator53 @ pat_white on Feb 7, 2020 12:22 PM
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  Hi Pat,
  You solved my problem. Thank you!
  I downloaded the executable file and installed it. I now have Software Revision 06.50.01104.
  BenchVue is now connecting and appears to be working correctly. I hope that this problem is now solved.
  Again, Thank You!!
  Wally Rice
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Updating software on a DSOS104A scope.

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