AnsweredAssumed Answered

34461A Firmware

Question asked by franklin on Sep 26, 2019
Latest reply on Sep 30, 2019 by franklin

When upgrading to firmware 3.0 there was a power blackout and all firmware seems to be lost. I'm no longer able to access user interface. When switching on the DMM I get a message on screen and the DMM halts. Message below:

 

Instrument model number:   34461A

Instrument serial number :   MY5320.....

Instrument IP address      :   0.0.0.0

Follow support instructions to restore the firmware.

After this message the DMM halts. 

 

This would seem fine except there are no "support instructions" to be found and I cannot access the user interface. I would like to think this is a matter of getting the firmware in place again but I don't know how to do that. Any suggestions or ideas to get me out of this problem?

 

Regards Frank

Outcomes