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34461A Firmware

Question asked by franklin on Sep 26, 2019
Latest reply on Sep 30, 2019 by franklin

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When upgrading to firmware 3.0 there was a power blackout and all firmware seems to be lost. I'm no longer able to access user interface. When switching on the DMM I get a message on screen and the DMM halts. Message below:

Instrument model number: 34461A

Instrument serial number : MY5320.....

Instrument IP address : 0.0.0.0

Follow support instructions to restore the firmware.

After this message the DMM halts.

This would seem fine except there are no "support instructions" to be found and I cannot access the user interface. I would like to think this is a matter of getting the firmware in place again but I don't know how to do that. Any suggestions or ideas to get me out of this problem?

Regards Frank

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Tardz Sep 26, 2019 9:18 AM

Hi, lan address was resetted to 0:0:0:0 and you don't have control of your instrument, have you try to use USB drive on front panel et turn ON you instrument ? There are instructions on the Keysite website for an update from the front panel and a USB key Front panel firmware update

Yves

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franklin Sep 27, 2019 10:13 AM

Hi Tards.

Thank you for the response. I may have been expressing myself poorly and if so I apologize. I have been updating the DMM ever since the first update and it has worked well. However, this time there was a power blackout right after update to V 3.0 was started. The DMM has two steps to get operational (as I see it). Step 1 is something like starting a BIOS and step 2 is loading the firmware. Now the DMM finishes step 1 and the then halts with the message shown earlier. This means I cannot access the front panel user interface. The DMM seems to be detected when connected to the USB interface but that doesn’t help much.

It’s possible there is another way to reload the firmware but there is no info about that in the user manual. Maybe I’m overlooking something here.

Frank

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Tardz @ franklin on Sep 27, 2019 1:47 PM

If you DMM is detected via USB, do you see visa address in firmware utility, otherwise, the last solution is to return the DMM. I tried to find information in the manual, if it was possible to return the device to the original condition (factory), but without success.

Regards

Yves

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franklin Sep 30, 2019 12:05 AM

Hi.

Again thank you for your response. The thing is that I never get to the user interface and because of that I can’t do anything. I thought this might be like installing the OS on a PC after a fatal crash and I feel it should be. I’ve been in touch with local representatives for Keysight and they say that the repair cost equals the cost of a new instrument. It’s unbelievable. If it comes to that we will consider another instrument vendor. However, thank you for the effort to help.

Frank

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4 Replies

Tardz Sep 26, 2019 9:18 AM
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Hi, lan address was resetted to 0:0:0:0 and you don't have control of your instrument, have you try to use USB drive on front panel et turn ON you instrument ? There are instructions on the Keysite website for an update from the front panel and a USB key Front panel firmware update

Yves
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franklin Sep 27, 2019 10:13 AM
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Hi Tards.
Thank you for the response. I may have been expressing myself poorly and if so I apologize. I have been updating the DMM ever since the first update and it has worked well. However, this time there was a power blackout right after update to V 3.0 was started. The DMM has two steps to get operational (as I see it). Step 1 is something like starting a BIOS and step 2 is loading the firmware. Now the DMM finishes step 1 and the then halts with the message shown earlier. This means I cannot access the front panel user interface. The DMM seems to be detected when connected to the USB interface but that doesn’t help much.

It’s possible there is another way to reload the firmware but there is no info about that in the user manual. Maybe I’m overlooking something here.
Frank
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- Tardz @ franklin on Sep 27, 2019 1:47 PM
  Mark Correct
  Correct Answer
  If you DMM is detected via USB, do you see visa address in firmware utility, otherwise, the last solution is to return the DMM. I tried to find information in the manual, if it was possible to return the device to the original condition (factory), but without success.
  
  Regards
  Yves
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franklin Sep 30, 2019 12:05 AM
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Hi.
Again thank you for your response. The thing is that I never get to the user interface and because of that I can’t do anything. I thought this might be like installing the OS on a PC after a fatal crash and I feel it should be. I’ve been in touch with local representatives for Keysight and they say that the repair cost equals the cost of a new instrument. It’s unbelievable. If it comes to that we will consider another instrument vendor. However, thank you for the effort to help.
Frank
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34461A Firmware

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