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Keysight 34972A loose communication randomly either usb or lan communication

Question asked by Fatah on Jul 4, 2019
Latest reply on Jul 5, 2019 by Fatah


I am asking about the Keysight 34972A DAq 

it loose connection when it's used with pc either in USB or lan communication 

it measure continuously  but sometimes some measurement did not occure and a 0 value is displayed

it happen randomly sometimes few minutes after beginig of measurement and sometimes after some hours 

Can you explain Hox to solve this issue 

Best Regards