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Trigger level knob broken

Question asked by Landroid on Feb 21, 2019

Hi all, I have a DSO6014A scope (out of warranty) and the trigger level knob has a strange malfunction: turning either direction only increases the trigger level... Anyone see anything like this before?


Suggestions for solutions or workarounds?  I don't have the "digital channels" activated on the unit so I can't set the values digitally.  Is there another way to set the trigger level using menus?


Another option would be to clear the device memory of previous level settings (it currently retains previous levels after reset), and hopefully the factory presets are low enough to work with, but I can't even find info on how to do a factory reset.