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DSOX2022A can't connect to a PCB via the USB

Question asked by angs on Jul 24, 2018
Latest reply on Jul 25, 2018 by angs

When I connect my Oscilloscope to Windows 10 pc. The OS doesn't recognize it.


Referring the info on Why can’t my PC connect to my InfiniiVision oscilloscope via its LAN/USB/GPIB interface? | Keysight (formerly Agilent’s … 


My Oscilloscope doesn't show the USB option  on I/O Configure menu, however, the screen shows there is control port in USB


I haven't used my oscilloscope and benchvue for a long time, but I remember that I didn't have this problem and could connect it to my pc without any problem. 


Can anyone tell me what is the problem?