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MSOX-3024A black screen - hung during boot

Question asked by rafwan on Mar 30, 2018
Latest reply on Apr 30, 2018 by algoss

I haven't been using my oscilloscope for a long period of time (over year). When I tried to run it again it hangs during boot with black screen. Only two LEDs - Math and Ref are on and the oscilloscope doesn't response to any buttons. Do you know what happens? How can I resolve this issue?