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Drivers for N9342C

Question asked by Dushyant on Mar 13, 2018
Latest reply on Mar 14, 2018 by ScottLP

I have an N9342C Handheld SA and I am trying to connect it to my Laptop (Windows 7, 64bits) over USB interface. The moment i plug in the USB in my laptop, "driver" installation starts and FAILS in 15 seconds. 

 

I am not able to detect this device using connection expert, however, I can see the device listed under Device Manager as "Other devices" and when i check for details it says "The drivers for this device are not installed. (Code 28)". See Pics in the attachment.

 

Checking for auto-update of drivers yields no result either. I have downloaded IVI drivers from http://www.ivifoundation.org/shared_components/ but didn't work. I also have installed a bunch of other drivers from Keysight and IVI web page and they didnt help me either.

 

My laptop has the latest IO suite from Agilent and also VISA COM libraries. I am able to find, detect and connect with all other Keysight, Anritsu devices available in my office except for N9342C.

 

Any suggestion is welcome.

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