There is new firmware (version B.07.01) on the Keysight web site for the E4980AL. My E4980AL is currently running firmware version A.06.15. I've tried updating my instrument with no success whatsoever.
Trying to update using my PC over the LAN gives "Error during installation: Unable to connect to the remote server FTP error." I know that I have the correct IP address because I can use it to open the instrument's web page from my browser.
I also created a USB thumb drive to do the update locally in the instrument, but when the instructions say to press "SYSTEM|SERVICE|MORE|UPDATE FIRMWARE, the "UPDATE FIRMWARE" soft key does not exist.
Although the instructions do not give a clear indication, is it possible that my instrument is not able to be updated with "B" version firmware? The serial number is MY5420XXXX, if that's of any help.
Any information, tips, or other advice is welcomed!
Thanks,
Stan
Hi Stan,
Firmware revision B.xx.xx can be installed onto the E4980A/E4980AL with Win-CE/P0600 only while revision A.xx.xx can be installed onto the E4980A/E4980AL with VxWorks/P1000 only. Thus, the revision B.xx.xx is not compatible to your instrument with firmware A.xx.xx.
Please refer to the link below for more information.
https://www.keysight.com/upload/cmc_upload/All/Firmware_RevisionHistory_E4980A.pdf
Thanks & Regards,
Raymond Tan