When self test is run on my E8257D and when it is 86% complete unit kicks out of the testing and says "system error; a missing or damaged system file was encountered while trying to diagnose the system". Has anyone had this problem and /or know how to fix this?
Thank you for any help.
Usually this happens when the test dependency file is missing. You can very that by viewing details of the tests. If all of the tests show good results, that file is missing. If that's the case you may be able to fix it be using "Restore System Files" in the service menu. Unfortunately I can't share the direct method of fixing that, but if you can connect it to an accessible lan and contact Keysight Support someone should be able to correct it for you.
I had the similar problem with Self Test E8257D, I backed up the "System Files" and Cleared the memory, then Restored System Files and Self Test was successful.
I would like to point out that if you suspect a problem with the system files, DO NOT perform the system file backup before restoring system files. You could end up copying the bad file into memory, then the good copy would be irrecoverable. In your case Antonia, since the file was missing in the first place, the backup copy remained intact. If your file was corrupted instead of missing, you would have copied over the good copy with the bad.
Hi,
I'm not the expert on the E8257D so I asked around. It was suggested to re-install the firmware and see if that fixed the problem. If that doesn't fix the problem the CPU board may need to be replaced.
E8257D, E8257N, E8267D, E8663D PSG Signal Generator Firmware | Keysight (formerly Agilent’s Electronic Measurement)
Hope this helps
Thysell