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BenchVue Spectrum Analyzer App hanging on launch, help!

Question asked by on Mar 16, 2017
Latest reply on Mar 29, 2017 by w0dz


Installed BenchVue on Windows 10Pro (64bit) HP laptop. Connected PSA series E4445A spectrum analyser via USB2 cable to USB2 port. I can see spectrum analyser appear in device manager, it appear in the device panel of BenchVue with a green disk with a white tick in it. If I double click on the spectrum analyser icon in the device panel the SA application starts to launch. It just hangs there after that with the progress indicators turning. I waited for over an hour still not finished with launch. The only way out is to kill the application in the task manager. I do not have NI-VISA installed so there should not beany conflict with it. KeySight connection expert see the device and says it is ok.

What do I need to do to get it to work