AnsweredAssumed Answered

E8364B Recovery ProblemSolved

Question asked by donlafferty on Feb 18, 2010
Latest reply on Feb 19, 2010 by jvall
I got a virus on my two E8364Bs a few days ago.  Yesterday I ran the System Recovery on one of them and it worked perfectly.  Today I ran it on the second one and it does the recovery but when it finishes the Network Analyzer thinks it's a 300 kHz-6GHz analyzer and it doesn't know what Model it is when I select Help/About Network Analyzer.  I says None where it should say E8364B.

I tried to install new firmware but the 7.50.37 and a version 6 both leave it in the same state of not knowing what model it is and 300k - 6G.

I did notice it seems to only take about 3 minutes when I do a firmware install.  I know it should take closer to 30.

Does anyone have a solution for this problem or has anyone seen it happen?