AnsweredAssumed Answered

MSOX3024A doesn't recognize probes after being unused for a month

Question asked by mlloyd1 on Oct 26, 2016
Latest reply on Nov 16, 2016 by mlloyd1

Scope has latest firmware (2.41) and has been problem free.

Turned it on today after a month of sitting unused and attached a N2863B probe that originally came with it to input 1.

Screen displayed error message essentially saying "invalid probe connected, remove invalid probe and press OK".

Connecting the 3 other probes I got with this scope gave the same message.

Also, connecting any of the probes to each of the 4 inputs gave the same message.

Probes are known good (verified on other machines).

3 scope power-down restarts didn't clear the problem.

Any ideas?