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mso-x 3012A SO version incorrect

Question asked by lucianoloder on Oct 3, 2016
Latest reply on Nov 14, 2016 by Daniel_Bogdanoff

When i turn on my oscilloscope it prints the message

" weak points detected on the system - SO version incorrect, reload firmware"

and i cant do any measurement correct.

I even connected the probe to GND but the signal appears as noise.

 

The attachment is a picture of my scope, printing the error, in portuguese.

 

What can I do about it?

 

Thanks in advance.

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