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problem with firmware update 34461A 6 1/2 DMM

Question asked by Vasu363 on Jun 13, 2016
Latest reply on Nov 10, 2017 by Dr_Frank

i am using 34461A 6 1/2 digit multimeter. i have a problem with firmware update. i have tried to install firmware using USB drive. and after completion i got one message on the DMM display showing that "Firmware update failed. Current version is A.02.14". can any one help in resolving this issue.