AnsweredAssumed Answered

DSO-X 2014A Black screen on boot

Question asked by msilva12 on Jun 3, 2016
Latest reply on Sep 21, 2018 by glowitz

So I have the Agilent DSO-X 2014A scope and when turning it on seems that the scope freezes after starting a boot up routine.

 

The following all happens within a few seconds after pressing the power switch.

 

Light up yellow Ref soft key arrow

Light up yellow Math soft key arrow

Light up yellow Digital soft key arrow

Light up yellow Serial soft key arrow

Light up red Run/Stop soft key

Light up orange Single soft key

 

all the lights above stays on.

 

The keyboard is unresponsive.

 

Is there a postcode that would help identify what is wrong?

 

Also following the service guide, I tested all the voltages at the mentioned test points and they are indeed correct.

 

I am a bit stumped on what to try next, in order to diagnose this scope, if anyone has any insight I would be very thankful.

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