AnsweredAssumed Answered

Install XSA_Installer_A.17.55_Win7 FAIL ...

Question asked by debugasm on May 2, 2016

I have one N9010A EXA an I want to update firmware.

I have downloaded the latest firmware "XSA_Installer_A.17.55_Win7.exe" from site but the installation fail !!!

The instrument N9010A mount "Windows Embedded Standard SP1 (style windows 7)" but the installation process fail with three error log:

 

Firmware upgrade error.PNG

 

XSA_Installer.log

 

05:35:07: --------------------------------------------------------------------------

05:35:07: 

05:35:07: --------------------------------------------------------------------------

05:35:07: Installation start: 5-2-2016 05:35:07 17.55

05:35:07: VCRedist2010Needed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1D8E6291-B0D5-35EC-8441-6616F567A0F7} found, Value of DisplayVersion is 10.0.40219

05:35:07: VCRedist2010Needed: Returns false

05:35:07: VCRedist2013Needed: SOFTWARE\Microsoft\VisualStudio\12.0\VC\Runtimes\x64 found, Value of Installed is 1

05:35:07: VCRedist2013Needed: Returns false

 

XSA_hta_Installer.log

 

************************************************

Installation started at 02/05/2016 05:34:55

Current folder:  D:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0

XSA installer file:      XSA_Installer_A.17.55_x64.exe

XSA installer version:   A.17.55

InstallerTargetPlatform: x64   We are currently on op sys: Windows 7

temp folder cleanup in:  D:\Users\ADMINI~1\AppData\Local\Temp

entering Install

Finished Install Sub

Failed Check4Install. ExitCode: -2147213312

entering UpdateFailed

 

CCL_setup.log

 

***********************************************************************

Install_HPP_CCL() start: 5-2-2016 05:35:07

Feature List = CCL_Licensing,CCL_FrontPanel,CCL_LXI_Server,CCL_VXI11,CCL_LicenseManager

Installing Keysight IO Libraries Suite: D:\Users\ADMINI~1\AppData\Local\Temp\{79EEFBCC-475C-4DCC-ADBA-E6B1DC4AC314}\{F52A3BFC-AFED-498F-BCCE-45FE12D553FE}\setup.exe

Warning: IO Libraries installer returned -3

 

With other test I have found one problem during installer of Keysight IO Library Suite 17.2

 

IO Library error.png

The OS on instrument :

Windows Embedded.PNG


How install the upgrade ?

 

Thanks very much.

Outcomes