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33600A error message after startup

Question asked by gundersen on Jun 1, 2015
Latest reply on Jun 1, 2015 by gundersen
Hi 
I have a problem with my function generator. When I turn on the instrument and it has finished booting I get an error message box saying: "Error. A native exception has occurred in Arlene.exe. Select Quit and then restart this program, or select Details for more information". The message box has to buttons: Details and Quit. But I haven't found any way to navigate between or use these buttons, so I'm unable to choose any of the options. So far I have tried without any success to turn on and off the instrument, disconnect the power cord and try to communicate over SCPI. 

Your help will be highly appreciated.  

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