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Help DSO-X 2000 series license file

Question asked by hardwic on Feb 5, 2016
I made the mistake of taking the model no. of the front panel of my DSO-X 2012A when requesting the license file.
The scope is actually a 70mhz with the BW10 upgrade license.
Therefore the real model no is DSO-X 2002A and the scope won't accept the license.

I have reported this to our local supplier but being a Friday, I don't think I will see any action until next week.
Does anyone know how I can fix this issue?  

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