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Unable to get the LA recognize a purchased Xilinx FPGA Dynamic Probe

Question asked by mahmoudel-hadidi on Mar 3, 2016
Latest reply on Mar 7, 2016 by algoss
We purchased a LA model 16851A in 2014 with Xilinx Dynamic Probe capability, which came preinstalled. Because of software problems, a new hard-disk was installed a week ago with the proper LA software, but without the Xilinx Dynamic Probe SW nor its license. I tried to activate the Xilinx Dynamic Probe capability by proceeding as follows:
a) placing the Xilinx Dynamic Probe license file inside the folder: C:\Program Filles (x86)\Agilent Technologies\Logic Analyzer\License
b) downloading the Xilinx Dynamic Probe SW
c) restarting the LA
However, the Licenses option (inside Help) keeps on displaying "no licenses are currently checked out" !!!

I would appreciate getting a hint on how to have Xilinx Dynamic Probe SW recognize the purchased license.

I am attaching some screen captures for the current status.