Give me ROM!
It is wonder to me that HP/Agilent? Keysight will sell a product and then abandon it with no support.
Is this intentional? Are you forcing me to buy new products
How hard would it be to provide the recovery software for the early infinium products? With the Internet and a little file space, you could put the recovery out there forever. I need the recovery software for the many revs of Infiniium. Why? Well when users get done hacking the microsoft windows world, the only way to clean it up is with recovery. Just put it out there! Give me a reasonable way to get it! And so what did you just dump the recovery disks that you had? Don't tell me it is a space issue. That is a big empty building!
You made the huge mistake of building a scope software product on top of good old "Blue Screen" Microsoft. Who's idea was that. Now when microsoft abandons a Windows product, Where does that leave me?
Johnnie Hancock! I can't believe you let this happen! :<{) Oh Yea, I'm still on my soapbox!
It is wonder to me that HP/Agilent? Keysight will sell a product and then abandon it with no support.
Is this intentional? Are you forcing me to buy new products
How hard would it be to provide the recovery software for the early infinium products? With the Internet and a little file space, you could put the recovery out there forever. I need the recovery software for the many revs of Infiniium. Why? Well when users get done hacking the microsoft windows world, the only way to clean it up is with recovery. Just put it out there! Give me a reasonable way to get it! And so what did you just dump the recovery disks that you had? Don't tell me it is a space issue. That is a big empty building!
You made the huge mistake of building a scope software product on top of good old "Blue Screen" Microsoft. Who's idea was that. Now when microsoft abandons a Windows product, Where does that leave me?
Johnnie Hancock! I can't believe you let this happen! :<{) Oh Yea, I'm still on my soapbox!
Thank you for your positive comments about the long-term reliability of HP/Agilent/Keysight Oscilloscopes.
I have exchanged emails with Johnnie, and he says, "Hi!" He doesn't follow the Forums, so he would have been unaware of your comments.
As you probably know, the policy of HP/Agilent/Keysight has been roughly the same for many years. After a product is discontinued, support, including repairs, is available for, generally, 5 years. After that point it's available on a best effort basis.
If you would let us know which model of Infiniium you need support for, and what you need, one or more of the people who follow this forum might be able to help you out.
BTW, I've been around for almost 35 years, and we might have met at some point. I supported other products (emulators, comms gear, etc.) for a lot of it, so maybe not.
Al