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MSOX3104A failing Self-Test: Firmware Status

Question asked by drdroege

on Mar 25, 2015
Latest reply on Mar 26, 2015 by chris_felder

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We have a customer with a scope that has recently begun to display the following message during self-test: Self Test Failed: Firmware Status

The firmware on the scope is 02.35.2013061800

What would cause this failure and how can it be corrected?

Thanks,
David

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chris_felder Mar 25, 2015 2:18 PM
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The OS intrusion protection is detecting modified firmware, potentially due to file system corruption.

Re-install the instrument firmware and see if the problem goes away. The latest firmware version (2.39) has additional built-in protection and recovery tools for file system issues.

Thanks,
--Chris
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- drdroege @ chris_felder on Mar 25, 2015 3:08 PM
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  Thanks Chris, for your response.
  
  We've been writing a quite a bit of software for this scope over the last few years and are a little uneasy about changing the firmware. We'll try the new version that you're recommending, but can you provide a link to an install file for their currently installed version (02.35.2013061800) that we can use if we end up with any issues with the upgrade?
  
  Thanks again,
  David
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  - chris_felder @ drdroege on Mar 26, 2015 10:26 AM
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    Hi David,
    
    I've sent you a PM with more information.
    
    Thanks,
    --Chris
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MSOX3104A failing Self-Test: Firmware Status

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