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MSOX3104A failing Self-Test: Firmware Status

Question asked by drdroege Employee on Mar 25, 2015
Latest reply on Mar 26, 2015 by chris_felder
We have a customer with a scope that has recently begun to display the following message during self-test: Self Test Failed: Firmware Status

The firmware on the scope is 02.35.2013061800

What would cause this failure and how can it be corrected?