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Need Help : 3458A "*IDN?"

Question asked by shah_cal on Mar 24, 2015
Latest reply on Mar 26, 2015 by shah_cal
Hi All,

I try to control 3458A using a pc, but the communication failed as below :-

1) Via Keysight Connection Expert (IO)
Status : Failed - IDN Read failed with status VI_ERROR_TMO

2) Via NI Measurement & Automation Explore
Status : The device did not respond to a *IDN? query

Does anyone facing same problem? What's the solution for that?