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34970A not detected by GPIB-usb or rs-232

Question asked by jamesb001 on Jun 15, 2015
I am having trouble connecting Agilent 34970A to a windows 7 enterprise SP1 PC via a National Instruments GPIB-USB-HS or an RS-232 to USB adapter.  Connection Expert does not find any instruments.  I tried manually changing the COM port properties to match the 34970A then re-scan but still nothing.

I have also tried manually adding a GPIB device using the settings shown in NI MAX but connection expert says "Failed: device is not present"

Any suggestions?