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34461A Lost USB Connection

Question asked by Gordon on Jan 7, 2016
Latest reply on Jan 7, 2016 by Gordon
I can no longer see my DDM as a USB device when it is plugged into a USB port.  My Windows Device Manager shows the DDM as a portable device, but not as a USB device.  This is true for two PCs - one Windows 7 and one Windows 10.  I am connecting directly to the PCs, not via a hub.  It was working previously.  My DSO-X-2022A works fine.  What should I do?