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Agilent 34405A Digital multimeter cannot connect to any software

Question asked by rfguru on Sep 17, 2014
Latest reply on May 13, 2015 by triga
I have an  Agilent 34405A Digital multimeter and I am trying to firstly upload the latest firmware and secondly trying to do measurements on the BenchVue software package but even though IOconnection shows that I am connected I cant connect or read or upload or nothing to this device and it is the most frustrating thing in the world! Please help me!