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DataCapture doesnt see USB and only offers GPIB

Question asked by pst_hw on Aug 13, 2014
Latest reply on Sep 12, 2014 by ksmith

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Hello,

I have the following problem. I have installed Agilent IO Connection Expert v.15.5 and it sees my Scope - Infiniivision MSO-X 3054. I can communicate with it too.

But Data Capture does not see any USB devices. When I try to add a new Scope it only offers GPIB and no USB so I can´t find my instrument. Does anybody have any ideas?

Best regards,
Emina

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iee488 Aug 13, 2014 8:02 AM
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> {quote:title=pst_hw wrote:}{quote}
> Hello,
>
> I have the following problem. I have installed Agilent IO Connection Expert v.15.5 and it sees my Scope - Infiniivision MSO-X 3054. I can communicate with it too.
>
> But Data Capture does not see any USB devices. When I try to add a new Scope it only offers GPIB and no USB so I can´t find my instrument. Does anybody have any ideas?
>
> Best regards,
> Emina
What is Data Capture?
Who wrote this program?
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- pst_hw @ iee488 on Aug 14, 2014 12:44 AM
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  It is Agilents IntuiLink Data Capture :)
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  - algoss @ pst_hw on Aug 15, 2014 4:12 AM
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    Do you have the latest version of Intuilink? You don't have the latest version of I/O Libraries.
    
    What OS are you running? Is it up to date?
    
    Make sure you get the latest of everything, and try again.
    
    Al
    
    Disclaimer: For more reliable response, you should consider calling your local Keysight Technical Call Center. The Keysight Forums are monitored on an "as available" basis, and aren't necessarily the fastest way to get technical questions answered.
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    - pst_hw @ algoss on Sep 10, 2014 11:17 PM
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      Hello,
      
      Thx for your help. We tried all this but nothing worked and we had to reinstall Windows. Now it works.
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      - ksmith @ pst_hw on Sep 12, 2014 2:18 PM
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        use benchvue:
        
        Homepage & download: www.Keysight.com/find/benchvue
        mobile for IOS & Android: www.Keysight.com/find/benchvuemobile
        tutorials: www.Keysight.com/find/benchvuevideos
        
        & update IO Libs.... it's at 16.3 for now...
        
        Disclaimer: For more reliable response, you should consider calling your local Agilent Technical Call Center. The Agilent Forums are monitored on an "as available" basis, and aren't necessarily the fastest way to get technical questions answered.
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DataCapture doesnt see USB and only offers GPIB

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