Good morning!
My 15 day old oscilloscope suddenly died on me and I note that it either does the blinking lights issues or it just doesn't power up, only the fan is on. I have done some search on similar issues on the net but all I can find is this one but it is a DSOX3024A:
DSOX3024 Blinking Lights
Is it still true that the weak spot of this unit is still the power supply? Hasn't Keysight identified this as an issue?
With best regards,
Josh
Hi ksmith,
Thank you, I have already contact my supplier as well as my local Keysight representative. I will be returning the unit back to my supplier but I will demand for a replacement. This unit is just 16 days old. My Keysight representative though hasn't got back to me.
I found another thread that has the same symptoms as mine, but it is a DSOX2002A.
Initialization problem
I am located in Malaysia. It is strange that on MyKeysight page it is already set to Malaysia, but on the Forums page it shows United States. I can't change it here.
With best regards,
Josh
Please call your local Keysight contact center. We'll be happy to take care of it.
In the top right of the web browser... select your country/location, then look for (also top right), look for "Contact an expert."
Disclaimer: For more reliable response, you should consider calling your local Agilent Technical Call Center. The Agilent Forums are monitored on an "as available" basis, and aren't necessarily the fastest way to get technical questions answered.