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E5071C Not being detected with IO Libraries v17

Question asked by analyzer100 on Dec 15, 2014
Latest reply on Dec 17, 2014 by analyzer100

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I've been using an E5071C connected to a PC via the USB with IO Libraries v16 without a problem.

When I updated to the latest v17 IO Libraries software, it no longer detected the analyzer, and there didnt seem to be anyway to manually add it.

I then un-installed v17, and re-installed v16, and it worked fine again.

I've attached pictures of both v16 and v17, without touching the analyzer or USB cable at all.

Is there a known issue with the v17 IO Libraries software, or do I need some special way to set the Analyzer up on it?

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IO Libraries V17.png199.6 KB
IO Libraries V16.png424.9 KB

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analyzer100 Dec 16, 2014 11:36 PM

Just a follow-up to this question.

I subsequently re-installed the v17 software a second time, and this time, it did detect the USB connected Analyzer.

So anyone else who experiences this problem, perhaps try un-installing, then re-installing the IO Libraries to see if this fixes it.

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takeshio Dec 16, 2014 11:39 PM

Dear analyzer100,

I tried to duplicate the issue but I could connect the E5071C successfully as shown in the attached image.
As you can connect the ENA-C using IO libraries ver, 16, I think you connect your PC and the ENA-C (Type B: USBTMC interface port) correctly by following the instruction in the help.
http://ctdkobe-lp.png.is.keysight.com/webhelp/ena/programming/remote_control/overview/usb_remote_control_system.htm

Is it possible for you to try in again with the latest ENA firmware(A.11.31)?

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E5071C_with_USBTMC_IF_port.png110.0 KB

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analyzer100 @ takeshio on Dec 17, 2014 12:45 AM

Thanks for the reply, I think you must have sent it at the same time as I posted my response above.

It seems to be working now, just by re-installing v17 again, so everything is all good now. Thank you for taking the time to try to replicate the problem.

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analyzer100 Dec 16, 2014 11:36 PM
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Just a follow-up to this question.

I subsequently re-installed the v17 software a second time, and this time, it did detect the USB connected Analyzer.

So anyone else who experiences this problem, perhaps try un-installing, then re-installing the IO Libraries to see if this fixes it.
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takeshio Dec 16, 2014 11:39 PM
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Dear analyzer100,

I tried to duplicate the issue but I could connect the E5071C successfully as shown in the attached image.
As you can connect the ENA-C using IO libraries ver, 16, I think you connect your PC and the ENA-C (Type B: USBTMC interface port) correctly by following the instruction in the help.
http://ctdkobe-lp.png.is.keysight.com/webhelp/ena/programming/remote_control/overview/usb_remote_control_system.htm

Is it possible for you to try in again with the latest ENA firmware(A.11.31)?
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- E5071C_with_USBTMC_IF_port.png110.0 KB
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- analyzer100 @ takeshio on Dec 17, 2014 12:45 AM
  Mark Correct
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  Thanks for the reply, I think you must have sent it at the same time as I posted my response above.
  
  It seems to be working now, just by re-installing v17 again, so everything is all good now. Thank you for taking the time to try to replicate the problem.
  Like • Show 0 Likes0
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E5071C Not being detected with IO Libraries v17

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