AnsweredAssumed Answered

E8364B to C Upgrade

Question asked by Lumberjack on Nov 3, 2010
Latest reply on Nov 3, 2010 by jvall
I am in the process of finishing up the install, and have become stuck durring the model number change portion.  I followed the procedure for getting a new host ID, followed by requesting a license key.   After I go to option enable>repair, and check the wrong model number box, enter the new model number, and key.  It has a couple pop up screens that say it is updating the model number, but then it comes back up with model number unknown.  Not sure what the problem is and hoping to get some help here since all the tech guys are out this week 

One thing I do notice that seems a little off, is when it comes back up into the option enable screen after trying to update the model number, the host-id number it shows is not the same number generated from the online tool...