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"Err" at 53210a Display and VI_ERROR_TMO: A timeout occurred

Question asked by heru on Jul 8, 2013
Latest reply on Jul 9, 2013 by jdwindrvr
Dear All,

I have bought new 53210A, and tried to write and read with Agilent Interactive IO, the result is:
* Connected to: USB0::0x0957::0x1707::MY50002282::0::INSTR
-> *IDN?
<- Agilent Technologies,53210A,MY50002282,01.12-1313.3321-1.19-4.10-127-154-35

But, I saw at 53210a display : "ERR", what is the means of "ERR" and how to fix this ?

I have tried example at folder "Basic_Measurement" with vc# 2008 express, when I press connect button, the result is "Agilent Technologies,53210A,MY50002282,01.12-1313.3321-1.19-4.10-127-154-35", I think the communication is good, but I have problem when press Make Measurement:
1. "ERR" at 53210A
2. VI_ERROR_TMO: A timeout occurred

How to fix this error? please share