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34405a Device cannot start (code 10)

Question asked by gaminn001 on Jul 8, 2014
Latest reply on May 13, 2015 by triga

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Hello,
I installed Agilent IO Libnraries Suite 16.3 on Win7 32 bit. Device manager in Win says "Device cannot start (code 10)" when I connect 34405a (sn MY50290050). Sometimes I also get "Device not recognized" message. I have also 34410a and there is no problem with it.

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triga May 13, 2015 12:59 AM
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Due to buggy firmware regarding USB several of our 34405A DMMs experienced the same problem with all Desktop PCs no matter the type of OS or software installation. The solution was to upgrade the firmware to newest version which is not possible without a functioning connection. In the end we were able to connect the device to an older notebook whose USB implementation normally differs from desktop solutions. After the firmware upgrade we could connect the devices to all other PCs.
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34405a Device cannot start (code 10)

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