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Program "Run IntuiLink Data Capture" can't find instrument

Question asked by jselmir on Jun 16, 2014
Latest reply on Apr 7, 2017 by Derun
I have Agilent MSO-X 3054A and software problem with Agilent program "Run IntuiLink Data Capture".
Program requires the Agiletn I/O Libraries  Ver. 14 for connections to the instrument. My Agilent IO Libraries is Ver. 16.3. I use USB connections to the instrument. Agiletn I/O not show problem with connections but program "Run IntuiLink Data Capture" can´t find instrument MSO-X 3054A.
If someone have solutions or advice I will be much thanks.
Thank you for taking the time to reply to my problem.